Change is inevitable, particularly in an industry like real estate closely linked to the economy. It’s fair to say that if you’re in America, you’re in a nation in the grips of the technological revolution referred to as Industry 4.0. Digital transformation. Consumers, lenders, and bankers are conducting business differently – i.e., more of it is now done online.
Recent surveys have shown that 63% of consumers feel that an online application process would make the process simpler and more feasible.
Why shouldn’t loan applications go online when most other services have transformed?
99% of lenders stated that online platforms would increase the number of business customers, so there’s no way forward but to take the loan application process online.
Consumers are most at ease searching for and engaging services online.
A couple of trends have appeared in the last couple of years, especially since the onset of the global pandemic covid-19. Let’s dig into these changes that we should all be aware of, starting with the most obvious.
One major trend the nation has seen is an increase in lenders that are not banks. Non-bank lenders offer loans through their websites and online platforms.
Many have customer service numbers when you need to talk to a human about the process, but most are completed online. If all goes well, you never have to speak with a lender to be able to get a mortgage through them.
For example, an MLD mortgage is one such company that has enjoyed the move away from banking to mortgages. Unlike traditional loans from a bank, non-banks can offer more competitive rates because they have less overhead.
Plus, there’s less regulation of non-bank lenders. For example, non-bank lenders do not have to worry about keeping track of customers’ checking and savings accounts. Nor do they need to deal with businesses making massive personal deposits that require paid tellers on the payroll.
Finding the opportunity to provide loans to consumers with the convenience and efficiencies of online platforms has increased competition which is suitable for customers.
Another significant trend that will change the entire mortgage process is the third-party providers of data storage and platform-building technology.
As mentioned earlier, the future of mortgages will shift to primarily online platforms, removing the need for frontline staff, e.g., tellers, mortgage brokers, and bankers. The application process is faster, and the fees are lower. You can also find online providers to store all your data securely.
There is a risk with doing business online. Information can be stolen by hackers, including account details and identities. Therefore cybersecurity is one investment all companies, mainly banks and mortgage lenders, need to attract and retain customers.
Plus, consumers must ensure their devices and computers are secure with strong passwords, multi-factor authentication, and antivirus software.
Home Purchase Bundling
The final trend you need to know about is bundling the entire home-buying process. Previously, you would have to file for a loan in one place and use a real estate broker to find the perfect house. You would then have to hire another group to do the inspections, warranty, movers, and homeowners insurance.
Systems can combine all the steps of purchasing a home where access is granted at each step, saving time and money for both professionals and their clients.
The major shift in the mortgage industry revolves around the future. The future embraces Industry 4.0, which means more intelligent technology using AI, automation, machine learning, and cloud services. Quicker loan approvals and home sales and purchase transactions will boost the economy.
Many people from the older generations of consumers can argue that the lending process should be more personalized. And that each case is unique and should be treated as such. With digital transformation, personalization is very much part of the online experience.
Plus, AI will decide your credit risk and what type of mortgage will best suit your circumstances.
But if you think these technological changes are scary, you won’t be ready for virtual real estate purchases..