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  • Tenant has no Internet

    Tenant lost Internet after a power cut. The Internet provider claims that it is all good on his end. Is the LL responsible for fixing this problem?
    Any comments would be appreciated.

  • #2
    Are you providing the internet/Wi-Fi connection as part of the rental agreement?
    If no - Tenant should contact their phone company.
    If yes - then get onto it and get it fixed before they go too feral.
    The three most harmful addictions are heroin, carbohydrates and a monthly salary - Fred Wilson.

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    • #3
      PC has it right. Whatever you provide with / as part of the rental, you are responsible for. Even the TV aerial.
      Want a great looking concrete swimming pool in Hawke's Bay? Designer Pools will do the job for you!

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      • #4
        It could be as simple as rebooting the router! Either you or if you use a PM should suggest this action. e.g
        1. Restart your modem and/or router at the host computer's location. Some connection issues can be resolved by simply restarting the modem and/or router.
        Also it is either this action or your tenant calling their ISP - and they do the diagnosis and fix. Which it can be that they need to fix something at their end.

        cheers,

        Donna
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