Tenant has no Internet

[Alexy]

Tenant lost Internet after a power cut. The Internet provider claims that it is all good on his end. Is the LL responsible for fixing this problem?
Any comments would be appreciated.

[PC]

Are you providing the internet/Wi-Fi connection as part of the rental agreement?
If no - Tenant should contact their phone company.
If yes - then get onto it and get it fixed before they go too feral.

[Perry]

PC has it right. Whatever you provide with / as part of the rental, you are responsible for. Even the TV aerial.

[donna]

It could be as simple as rebooting the router! Either you or if you use a PM should suggest this action. e.g

1. Restart your modem and/or router at the host computer's location. Some connection issues can be resolved by simply restarting the modem and/or router.

Also it is either this action or your tenant calling their ISP - and they do the diagnosis and fix. Which it can be that they need to fix something at their end.

cheers,

Donna