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Hi,
Where can one draw the line on what is "fair, wear and tear" and what is "damage". I've had a couple of invoices come through from HNZ saying certain repair work carried out at the property was fair, wear and tear. I've disputed this and asked for a reason. The "lease manager" (they don't like being called property managers) said she would speak to the maintenance guys and provide more information. Today I received an email which simply said she'd spoken to them and they'd confirmed it was fair, wear and tear! No explanation, no nothing.
I think technically anything can be fair, wear and tear. For example if children were to ride bicycles inside the house then the floor surfaces would suffer more wear and tear than normal. HNZ could quite easily push this on me to get it repaired. Where do you draw the line?
I have grave concerns about this type of stuff. I have no control over who the tenants are at my HNZ property. I have no relationship with them. In my particular case the tenant is using the place as a storage facility. Both the garage and a couple of bedrooms are full of junk. You can imagine the damage moving this stuff would cause to the house. The damage may not be immediate e.g. hole in the wall, but could be what I deem to be "accelerated" wear on the house.
What about neglect on the part of the tenants? If a tenant was to not clean or wipe down wet surfaces then again this would lead to accelerated wear of the surfaces. How can push this back on HNZ?
Thanks
Where can one draw the line on what is "fair, wear and tear" and what is "damage". I've had a couple of invoices come through from HNZ saying certain repair work carried out at the property was fair, wear and tear. I've disputed this and asked for a reason. The "lease manager" (they don't like being called property managers) said she would speak to the maintenance guys and provide more information. Today I received an email which simply said she'd spoken to them and they'd confirmed it was fair, wear and tear! No explanation, no nothing.
I think technically anything can be fair, wear and tear. For example if children were to ride bicycles inside the house then the floor surfaces would suffer more wear and tear than normal. HNZ could quite easily push this on me to get it repaired. Where do you draw the line?
I have grave concerns about this type of stuff. I have no control over who the tenants are at my HNZ property. I have no relationship with them. In my particular case the tenant is using the place as a storage facility. Both the garage and a couple of bedrooms are full of junk. You can imagine the damage moving this stuff would cause to the house. The damage may not be immediate e.g. hole in the wall, but could be what I deem to be "accelerated" wear on the house.
What about neglect on the part of the tenants? If a tenant was to not clean or wipe down wet surfaces then again this would lead to accelerated wear of the surfaces. How can push this back on HNZ?
Thanks
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