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  • muppet
    Banned
    • Sep 2003
    • 10593

    #1

    Traditional real estate ways need modifying, says academic

    Traditional real estate ways need modifying, says academic
    5:00AM Wednesday February 27, 2008
    By Anne Gibson

    The real estate industry cannot afford to insist on the traditional model of selling property, an academic and former real estate agent says.

    Dr Susan Flint-Hartle, a senior lecturer in property studies at Massey University's College of Business, attacked high marketing fees to sell houses.

    She also questioned whether there was any partnership or risk sharing between house vendor and real estate agents when people were being asked to pay $5000 cash to market a sale which might fail. The former Auckland real estate agent went back to study 10 years ago.

    "She has just completed a doctoral thesis on real estate franchises," Massey News said. "She says the industry cannot afford to dismiss innovation in the way property is sold - regardless of the reasons for the recent collapse of the Joneses real estate agency." The first report on the Joneses is due out from Meltzer Mason Heath this week.

    A handful of licensed agents are selling properties for less. Russell Malcolm, of Kiwi Real at Orewa, is charging $6900, Jeff Brill, of Rental Homes, on the North Shore wants $5000, Diane Astle Realty of Ferrymead in Christchurch charges only 1 per cent plus marketing fees and the Go Gecko chain can sell for only $5950. Green Door sells a house for $995 or 1.3 per cent of the value of the house. Home Sell is also charging low fees.

    Traditionally, licensed agents sell houses for 4 per cent of the value of the house up to $300,000 and 2 per cent after that. Peter Hammond, co-owner of Green Door in Palmerston North, said he knew of 130 companies and licensed agents selling houses at cut-rates. "A year ago, there were only 25 to 30 doing it, but it's increased fast."

    Dr Flint-Hartle said the cost of selling real estate by the traditional method was not well understood.

    "Vendors expect to get high prices because they factor in marketing costs and high commissions. Not only are commission rates among the highest around, but vendors are forced to pay massive marketing fees - say $5000 for the anticipated sale of a $700,000 property; where is the partnership and risk sharing in this?

    "Although the current model of selling real estate places increasing financial burden on sellers by adding considerable marketing costs on to already high commission rates, the majority of vendors still don't want to step outside the system endorsed by the Real Estate Institute.

    "Participants in the market are largely caught within the system and ... in many cases people cannot see value for money."

    Massey News said new real estate agencies such as Go Gecko and Green Door offered different selling methods, indicating real demand for price-driven alternatives.

    "It is a narrow view to suggest only the best salespeople work for commission-based agencies because some actually prefer a team-based and salaried approach ... It is time for the real estate world to ... provide real choice for the public."

    Latest breaking news articles, photos, video, blogs, reviews, analysis, opinion and reader comment from New Zealand and around the World - NZ Herald
  • Heg
    Fanatical
    • Jul 2005
    • 1309

    #2
    It seems the RE agents don't agree. Yesterday I received this email from a Ray White agent. It seems they are very quick to kick The Joneses while they are down and are using the failure to try to justify their high fees....again. I personally think this email is a load of cobblers.
    Stating
    Hi Jo,
    *
    *
    Welcome to this weeks newsletter.*This week I have enclosed an article from our Ponsonby office which analyses the failure of The Joneses.*
    *
    LIQUIDATION IS A WARNING TO VENDORS WHO WANT A CHEAP DEAL
    *
    I am all for innovative approaches in business - as a consumer myself I often look for new approaches that benefit me. The Joneses, who this week went into liquidation, tapped a very real concern amongst*consumers. But was it a well-founded concern?
    *
    Much has been said of the role the market had in their demise but in reality there was one factor alone that cost them - they were great marketers but they did not understand the business of real estate.We saw a number of their signs go up on the Shore but they appeared to have limited success. Even in the bull market that they operated in over the last few years, their success rate was low.
    *
    The Jonese demise is an appropriate time to raise a word of caution about other seemingly great deals.
    *
    Selling someone's home is a huge responsibility and should be carried out by an ethical, motivated, energetic, and skilled salesperson supported by a company whose whole ethos is focused on maximising the sales price for the vendor and whose company has transparent processes based upon irreproachable ethics. There should be no vested interest of the salesperson to compromise the objective (i.e The relationship between the salesperson and the vendor should be an "arms length" one).
    *
    One "deal" offered by some salespeople is to pay for large portions of the marketing - a seemingly attractive proposition for the vendor.*Unfortunately this creates a vested interest on the part of the salesperson as they must quickly recover this cost thus compromising the 'arms length' nature of the relationship. Recovering their investment is in conflict with the objective of impartial advice to the vendor.
    *
    Similarly, those offering large discounts in commission must increase turnover to generate their income, again, in direct conflict to the objective of taking whatever time is necessary to get 'the best price' for the vendor.
    *
    A gentle word of caution - sometimes, trying to save money up front may cost far more in the long run.
    Jo Birch
    Looking for someone to manage your next project or event? Then call now!
    +61 450 148 678

    Comment

    • donna
      Administrator
      • Aug 2003
      • 10076

      #3
      I was talking to a Real Estate Agent re. The Jones and he said their marketing was flawed as it presented actual $$ rather than a percentage. Even though the $$ figure may be a lot less than traditional RE Sales Businesses - he thought people would just see the $7795 and think it is a lot of money to part with.

      It makes sense that saying "our fee is 3 percent etc." sounds a lot better than "our fee is $7795". I know they were saying their business was inundated with clients etc. but I am sure they would have lost a lot of potential clients due to the advertising.

      This also applies to the RE marketing businesses like HomeSell, Green Door etc - maybe working in percentages is more effective even if you say..."our fee is....1 percent or half a percent" that sounds way better than $3000 etc.

      Just a thought.

      Cheers,

      Donna
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      Comment

      • Ivanhoe
        Fanatical
        • Jul 2005
        • 1156

        #4
        Selling someone's home is a huge responsibility and should be carried out by an ethical, motivated, energetic, and skilled salesperson supported by a company whose whole ethos is focused on maximising the sales price for the vendor and whose company has transparent processes based upon irreproachable ethics.
        Are they implying they match this description?
        Don't argue with idiots, they'll drag you down to their level and beat you with experience.

        Comment

        • Heg
          Fanatical
          • Jul 2005
          • 1309

          #5
          Originally posted by Ivanhoe View Post
          Are they implying they match this description?
          Yeah - that made me smile too
          Jo Birch
          Looking for someone to manage your next project or event? Then call now!
          +61 450 148 678

          Comment

          • kieran
            Addicted
            • Oct 2003
            • 590

            #6
            Spoke with Susan Flint-Hartle recently and at the time she told me she was very unhappy at some real estate agents reactions to the demise of the Joneses.

            Her concern was because some agents are using the Jones' demise as a message to diminish the reputation of EVERY "low fee" business model in the industry, insisting the traditional high fee model is the only way to have a sustainable business model... and that the best salespeople only work in traditional commission-based roles... oh and at the same time securing justification for high fees to remain...

            Susan has my support all the way on this. No-one wants a cartel controlling fees in our real estate industry (except the cartel itself perhaps)!
            Kieran Trass

            Comment

            • xris
              Fanatical
              • Nov 2005
              • 3283

              #7
              Originally posted by kieran View Post
              Spoke with Susan Flint-Hartle recently and at the time she told me she was very unhappy at some real estate agents reactions to the demise of the Joneses.

              Her concern was because some agents are using the Jones' demise as a message to diminish the reputation of EVERY "low fee" business model in the industry, )!
              Why should they do anything different? They're all in business trying to earn a crust after all, are they not?

              xris

              Comment

              • 67910241
                Fanatical
                • Jan 2008
                • 1077

                #8
                With the volumes already fallen (and still falling) dramatically, there's hardly any surprise the intermediaries would desperatly try and clutch at the last "good times" straw left - their high margins.

                Comment

                • Glenn
                  Fanatical
                  • Jun 2005
                  • 3861

                  #9
                  I have been out of selling for years now.
                  I however have seen a number of el cheapo's ride into town kicking up the dust and saying how good they are.
                  Well the only sales people they could get were people who were no up to the job. I know some of them have applied for rentals and I have done credit checks on them.
                  I am not saying all low cost agents are a credit risk but some certainly appear to be in our town.
                  None of them ever survive very long and I guess someone must have lost a lot of money along the way.
                  Depsite rumours to contary vendors do not want the cheapest the majority want someone that will do the job well.
                  It is easy to see what sort of price the agent will bring in if the agent can not even negotiate a deal that will put plenty into his own pocket.
                  Do people choose the cheapest lawyer or cheapest doctor in town.

                  Comment

                  • flyernzl
                    Fanatical
                    • Mar 2007
                    • 3143

                    #10
                    The major - and usually unmentioned - catch with the traditional selling model is the percentage.
                    From the above, they are talking 4% of the first $300,00 and 2% after that.
                    Taking a $500,00 house, thats a commission of $16,000 - 3.2% of the price
                    But
                    Given that usually the owner has a mortgage, the commission related to the owner's equity is a lot higher.
                    A 50% mortgage - 6.4% commission on equity
                    A 70% mortgage - 10.6% commission on equity
                    Also, is it actually harder to sell a million dollar house than a $300,000 one? $14,000 harder?

                    Having said that, of course the vendor is quite free to sell the property themselves, or to choose any of the other available options. No-one is holding a gun to their head forcing them to go to Harcourts/Barfoots /etc.
                    Although I have not sold a property for years, I have bought my last two properties directly from the owners through TradeMe. Both parties in both deals seemed to end up eminently satisfied with the outcome.

                    Comment

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