Login Issue

[Kaye]

Hi Team is anyone else having an issue logging in? Taking me 4-5 attempts to log in...

[donna]

Hi Kaye,

We did some updates - your browser maybe caching the login page. Use another browser or do a deep refresh



There are also keyboard shortcuts to perform the equivalent hard refresh. Because there are multiple ways to do the same action, they will be listed below:

• Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).
• Chrome or Firefox for Mac: Press Shift+Command+R.
• Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.
• Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.

cheers,

Donna

[chook]

Hi Team is anyone else having an issue logging in? Taking me 4-5 attempts to log in...

Yes had big problems

[Kaye]

Thanks Donna all sorted

[brokerman]

Haha, thought I'd been locked out!

[erinak]

Yes, I was locked out! So bloody frustrating when they don't tell you why cos then you (at least I do) wonder I've done differently to cause the issue!! Please at least have the decency to tell us you are updating and not to "adjust or fiddle with something you yourself haven't done"!!

[donna]

Yes, I was locked out! So bloody frustrating when they don't tell you why cos then you (at least I do) wonder I've done differently to cause the issue!! Please at least have the decency to tell us you are updating and not to "adjust or fiddle with something you yourself haven't done"!!

Ok thanks for the feedback.

[erinak]

Thanks Donna. Nothing personal. It would be a great help tho. Cheers