Had a call on the mobile today at 3.45pm. Help we have a serious flood. After making sure they had figured out how to turn the water off I hot tailed it across town to the flat.
Along the way I called the carpet flood people and the plumber. (I have their numbers in the mobile's phone book). Sure enough we had a major.
The problem was a split pipe in the feed to the hot water header tank. Fortunately for me it was not in the ceiling space so no wet insulation to deal with.
The amount of water was massive, like a lake. So much so in fact that the neighbour came over and banged on the door to wake the tenant. There was a river of water flowing down the drive.
Now I ask you how on earth could someone be sitting in a tiny one bedroom flat watching TV and not hear or notice the rising water around their feet.
The tenants were so traumatised I had to tell them to pick up their wet clothes off the floor and remove the clothes from the wet wardrobe. They just did not know what to do and needed their landlord to tell them.
I had to spell it out to them that they could not stay in the flat overnight due to the flood and the noise of the machines.
By 4.30 the carpet people were on site and starting to wheel in the gear.
I left returning at 5.30 to find the carpet man just finishing.
All that was left to do was ring the poor owners in Australia and tell them the sad news.
In due course I got this lovely response back from the owners. It sure in nice to be thanked for doing one's thing. One hopes it makes up for the unpleasant things that also have to be done.
Thank you for dealing with the 'major crisis' at 23 with such apparent swiftness and decisiveness. I also appreciate you contacting me promptly, and reassuring me with the steps you have taken to resolve the matter.
Whilst I understand that you see this as simply part of the job, the way in which I gather you have acted, and your consideration in dealing with the tenants is light years in front of our experiences of other property managers.
Such apparent responsive action to what could be considered a serious issue, gives both C and I peace of mind for our Nelson interests, and further confidence in placing our future investments in this area under you stewardship.
The pipe that caused it
Along the way I called the carpet flood people and the plumber. (I have their numbers in the mobile's phone book). Sure enough we had a major.
The problem was a split pipe in the feed to the hot water header tank. Fortunately for me it was not in the ceiling space so no wet insulation to deal with.
The amount of water was massive, like a lake. So much so in fact that the neighbour came over and banged on the door to wake the tenant. There was a river of water flowing down the drive.
Now I ask you how on earth could someone be sitting in a tiny one bedroom flat watching TV and not hear or notice the rising water around their feet.
The tenants were so traumatised I had to tell them to pick up their wet clothes off the floor and remove the clothes from the wet wardrobe. They just did not know what to do and needed their landlord to tell them.
I had to spell it out to them that they could not stay in the flat overnight due to the flood and the noise of the machines.
By 4.30 the carpet people were on site and starting to wheel in the gear.
I left returning at 5.30 to find the carpet man just finishing.
All that was left to do was ring the poor owners in Australia and tell them the sad news.
In due course I got this lovely response back from the owners. It sure in nice to be thanked for doing one's thing. One hopes it makes up for the unpleasant things that also have to be done.
Thank you for dealing with the 'major crisis' at 23 with such apparent swiftness and decisiveness. I also appreciate you contacting me promptly, and reassuring me with the steps you have taken to resolve the matter.
Whilst I understand that you see this as simply part of the job, the way in which I gather you have acted, and your consideration in dealing with the tenants is light years in front of our experiences of other property managers.
Such apparent responsive action to what could be considered a serious issue, gives both C and I peace of mind for our Nelson interests, and further confidence in placing our future investments in this area under you stewardship.
The pipe that caused it
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