Hi All,
I would like to share my story with you and get your advice.
An induction cooker was bought in the rental property on May 2015. The top was no response 3 months after the warranty period on Aug, 2017. I contacted the retailer and the NZ office of the supplier, they refused to pay for the repairing fee. After that I contacted the head office of the supplier in Australia. They offered to repair it for free. During the fixing, the top was damaged by their contractor, a new one was replaced and the technician said that would be another 2 years warranty. I forgot to ask for the paper, but the tenant can do as the witness.
On April, 2020, the tenant said the induction cooker did not work. Again, the problem happened a few months after the warranty period. This time I contacted their contractor to repair it straight away and thought to pass the bill on to them later. Two boards are found to be broken, needs to spend over $2,000 for replacing. It seems the product is not produced for durable, with an acceptable time of using. I contacted the retailer who is under new management just before lockdown. They said I had no legal ability to claim them under the Consumer Act because they were the new owner. I contacted the NZ office. They said the financial transaction and sale of product took place in the retailer. I contacted Australia headquarter. They said they were only responsible for the claims in Australia, not in NZ.
Today, I call consumer protection service centre. The answer is it could be protected under the Consumer protection act if the cooker is used in my owner house instead of the rental property. The advice is to seek independent legal advice from the lawyer because the case is covered by the Commercial Law Act.
Any one with the same experience? I am looking forward to all the suggestions.
Thanks and Regards
Winny
I would like to share my story with you and get your advice.
An induction cooker was bought in the rental property on May 2015. The top was no response 3 months after the warranty period on Aug, 2017. I contacted the retailer and the NZ office of the supplier, they refused to pay for the repairing fee. After that I contacted the head office of the supplier in Australia. They offered to repair it for free. During the fixing, the top was damaged by their contractor, a new one was replaced and the technician said that would be another 2 years warranty. I forgot to ask for the paper, but the tenant can do as the witness.
On April, 2020, the tenant said the induction cooker did not work. Again, the problem happened a few months after the warranty period. This time I contacted their contractor to repair it straight away and thought to pass the bill on to them later. Two boards are found to be broken, needs to spend over $2,000 for replacing. It seems the product is not produced for durable, with an acceptable time of using. I contacted the retailer who is under new management just before lockdown. They said I had no legal ability to claim them under the Consumer Act because they were the new owner. I contacted the NZ office. They said the financial transaction and sale of product took place in the retailer. I contacted Australia headquarter. They said they were only responsible for the claims in Australia, not in NZ.
Today, I call consumer protection service centre. The answer is it could be protected under the Consumer protection act if the cooker is used in my owner house instead of the rental property. The advice is to seek independent legal advice from the lawyer because the case is covered by the Commercial Law Act.
Any one with the same experience? I am looking forward to all the suggestions.
Thanks and Regards
Winny
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