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  1. #1

    Default Over half my tenants not paying water bills!! Why is Watercare using me to collect?

    Just wondered if others are having difficulty getting tenants to pay regular water bills? I have the following situations at hand whereby over half my tenants are not paying their water regularly which costs me several hours to followup :

    1. Water bills i email them but they are NOT paid on time and often build up to over 3 months or more.

    2. One tenant amassed a water bill of over $800 in 1 year in unpaid water

    3. Another tenant was wrongly paying money directly to Watercare instead of myself - this caused me many hours trying to conform exactly what he had paid directly.

    4. I am now having to administer individual water account summaries for those tenants that lack the discipline to pay their emailed invoices . This takes a lot of my time.

    So yes im very unhappy that i am being used as an unpaid debt collection service by Watercare for water i did not use.

    Thoughts ?

  2. #2
    Join Date
    Aug 2003
    Posts
    7,870

    Default

    Am I right in assuming you pay the water invoices and then collect the tenants share?

    This is how our PMs do it - they show the tenants the total invoice and work out the tenants share and collect the $$ which is deposited to our account. In the meantime we have paid the 'invoices' in full.

    cheers,

    Donna
    PropertyTalk Blog - property articles - About PropertyTalk

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  3. #3
    Join Date
    Oct 2008
    Location
    Auckland/Melbourne/ whereever the money is
    Posts
    1,400

    Default

    As with any Govt organisation, their actions usually reflect the opposite of their name, ie AKA Water-Dont-Care.
    In Aus the water bill is split in two, the owner gets sent the fixed cost part while the tenants must open an account and pay the consumed amount.
    I seem to remember someone trying to get that established here but guess WatercDontCare used their monopoly power to prevent them having to put in a little effort and do the collecting themselves, rather than forcing it on LLs.

    Just one more reason to keep on pushing the rents up whenever possible in order to cover these costs.
    I dont believe in including water in the rent if i can help it, as it relieves the tenant of any visibility or responsibility for the amount of water they consume

  4. #4

    Default

    Quote Originally Posted by mrsaneperson View Post
    Just wondered if others are having difficulty getting tenants to pay regular water bills? I have the following situations at hand whereby over half my tenants are not paying their water regularly which costs me several hours to followup :

    1. Water bills i email them but they are NOT paid on time and often build up to over 3 months or more.

    2. One tenant amassed a water bill of over $800 in 1 year in unpaid water

    3. Another tenant was wrongly paying money directly to Watercare instead of myself - this caused me many hours trying to conform exactly what he had paid directly.

    4. I am now having to administer individual water account summaries for those tenants that lack the discipline to pay their emailed invoices . This takes a lot of my time.

    So yes im very unhappy that i am being used as an unpaid debt collection service by Watercare for water i did not use.

    Thoughts ?

    Do you use a property manager?

    My PM directly pays water invoices and then collects the tenants share (the water usage component) from the tenant and subsequently reimburses this amount to my account.

    Tenants can be very tardy in paying water usage charges - something I just have to live with - but as water invoices as paid directly and in full at least no penalties are incurred with the utility.

  5. #5

    Default

    Yes I email them the complete watercare invoice as an attachment and deduct the fixed amount off, informing them of the figure they owe. They are instructed to pay into my account, one tenant mistakenly paid watercare directly . I have all my watercare bill payments deducted automatically from my credit card.
    Sadly many of my tenants are behind or pay sporadically which then means I need to form a summary account, which all takes time.
    I've been doing this for many years and manage my own properties.
    In effect if the tenant does not pay - as landlords we are landed with the bill.
    I've been considering to include water in the rent up to a maximum figure or usage amount. Anything above that amount would then be payable by the tenant. Not a bad idea as it worked well with another property I have. It certainly cuts down on the admin side.

  6. #6
    Join Date
    Nov 2006
    Location
    Cyberspace
    Posts
    5,895

    Default

    Quote Originally Posted by mrsaneperson View Post
    Sadly many of my tenants are behind or pay sporadically...........
    I must have misunderstood your postings on other thread topics. I understood that you had things locked down and all written out with no chance for misunderstandings.

  7. #7

    Default

    These are not misunderstanding Keys I'm sure you know that. Tenants sometimes choose not to pay their bills.

  8. #8
    Join Date
    Mar 2018
    Posts
    115

    Default

    Yes, I'm sure he understands it well but as often plays the devil's advocate for some reason.

  9. #9
    Join Date
    Aug 2003
    Posts
    7,870

    Default

    Maybe it's time to use a PM to manage and then the responsibility is on them to do the collecting. For the small management fee it works out cheaper if you consider the time it takes you to manage etc. Unless of course your time is free!

    cheers,

    Donna
    PropertyTalk Blog - property articles - About PropertyTalk

    BusinessBlogs - the best business articles are found here



  10. #10
    Join Date
    Apr 2004
    Location
    Auckland
    Posts
    2,032

    Default

    Power company bills direct.
    Phone company bills direct.
    Every other service I can think of - bills direct.
    But water - huh - why not???
    Just more insane Government/Council stupidity we have to battle against.
    The three most harmful addictions are heroin, carbohydrates and a monthly salary - Fred Wilson.


 

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