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  1. #1

    Default No internet connection in new rental

    My daughters have just rented and moved into a brand new house. They have been there 3 weeks already and haven't been able to get the internet and phone lines hooked up because the title wasn't issued, now finally thats sorted they have just heard that there is a problem with the access pipe under the concrete drive and it will be another month or more before its done. There are 4 people living in this house, one is a fulltime student, and one works from home online. It never occurred to them that they wouldn't be able to have access to the internet a day or so after moving in.
    Any ideas on what they can do to motivate the landlord to get this sorted?
    Is access to the internet something that should be expected in a rental in this day and age?
    I'd welcome some opinions. Cheers

  2. #2

    Default

    Quote Originally Posted by mak View Post
    Is access to the internet something that should be expected in a rental in this day and age?
    Yes, I think so too, but is it the LL who provides that service or pays for the subscription?

  3. #3

    Default

    In recent years I have built two new houses and rented them. In both cases the conduit to the house was run as part of laying the u/g services (a service contracted to Downer by Chorus), but nobody would run the connection to the house until somebody signed a supply agreement with an ISP. Not wanting to lock a tenant in to my choice, I left it until the tenant moved in. The lead time has been weeks, even without any concrete (i.e. new/clear conduit from a services pit to the house). Despite both them and me pushing, it has been slow. Only relief was that ISP provided a temporary solution using 4G (with a large data cap at no cost beyond the monthly fee). Maybe your daughter could encourage her ISP to come to the party with a temporary solution.

  4. #4
    Join Date
    Feb 2004
    Location
    Wellington
    Posts
    2,840

    Default

    Tell the ISP you want a 4G modem untill the fibre is sorted.

    Pretty sure Spark and Vodafone do this as standard ....they do with businesses any way .....maybe not residential..........but regardless any ISP worth a dam should offer a 4G modem until fibre is installed.

    Get a decent ISP

    Cheers
    Spaceman
    Delightfully in need of some Tender Loving Care
    Blessed are those who can give without remembering and take without forgetting
    Some things are not as they seem, nor are they otherwise

  5. #5
    Join Date
    Jun 2004
    Posts
    10,493

    Default

    Quote Originally Posted by heugumper View Post
    but nobody would run the connection to the house until somebody signed a supply agreement with an ISP. Not wanting to lock a tenant in to my choice, I left it until the tenant moved in.
    I anticipated this when I built so signed myself up to a ISP who didn't have a lockin contract.
    They got it installed then I cancelled the contract - all before the 1st tenant.
    Cost me something like $100 each property but small beers really.

  6. #6
    Join Date
    Sep 2004
    Location
    Hastings
    Posts
    15,126

    Default Entitlement Generation

    Quote Originally Posted by mak View Post
    Is access to the internet something that should be expected in a rental in this day and age?
    No. No different to a telephone or TV connection.

    Tenants can go for some sort of WiFi connection, if they want to.
    Want a great looking concrete swimming pool in Hawke's Bay? Designer Pools will do the job for you!

  7. #7
    Join Date
    Jun 2004
    Posts
    10,493

    Default

    Quote Originally Posted by Perry View Post
    No. No different to a telephone or TV connection.

    Tenants can go for some sort of WiFi connection, if they want to.
    Generally WiFi works out of your Internet connection as a distribution - not the source.
    If the house was close enough to a Spark phone box they might get WiFi.

    Wireless broadband (Spark) may be an option, available most places but not everywhere.

  8. #8
    Join Date
    Sep 2004
    Location
    Hastings
    Posts
    15,126

    Default

    Yes - sorry - I meant wireless broadband.
    Ash/Ember/Spark are pushing it quite aggressively in some areas.
    I presume to remove Chorus from the costs.
    Want a great looking concrete swimming pool in Hawke's Bay? Designer Pools will do the job for you!

  9. #9
    Join Date
    Jun 2004
    Posts
    10,493

    Default

    Quote Originally Posted by Perry View Post
    Yes - sorry - I meant wireless broadband.
    Ash/Ember/Spark are pushing it quite aggressively in some areas.
    I presume to remove Chorus from the costs.
    You presume correctly.

  10. #10

    Default

    Quote Originally Posted by Wayne View Post
    I anticipated this when I built so signed myself up to a ISP who didn't have a lockin contract.
    I like this. Maybe for the next house. Thanks for sharing, Wayne.


 

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