I got a plumber to replace an old part. Around 2 months later or less, it started leaking at one of the connection points. (between thread of the new part and original piping nut)
I called the same plumbing company in to fix the problem. They sent the original plumber. All he needed to do to fix the problem was add more plumber thread(?) around the pipe, screw the nut back on and tighten it.
I asked him why it started leaking and he said he had no idea. It just happens. He said wasn't leaking after he replaced that part so there was nothing wrong with how he installed it. His attitude was not really good.
When I got the company to come to fix the problem, they said there would be no charge if it was an installation or warranty problem. If it isn't, standard charges will apply.
I am almost 100% certain that I will be charged. But in my opinion, the plumber didn't install it properly the first time (didn't connect it tight enough), it just didn't start leaking straight away.
What makes things difficult is that it is a tenanted property. The tenants just moved in and because Watercare only reads the meter every second month (the house was empty for months before that), the tenant didn't notice the bill was too high and catch the leak until the fourth month (when the meter was read the second time).
Is it unreasonable for me to expect that if a plumber does a job, it shouldn't leak at the connection joints a few months later.
Can people give me some suggestions and advice on what to do?
I know it may sound like I'm making a fuss over a few dollars but this same company ripped me off on a bill some other time but I couldn't be bothered arguing that time. They brought an apprentice along for a job that only took 20 minutes (changing the thermocouple for a hot water cylinder, the apprentice was just standing there watching). Before I got the bill, I asked them if they were going to be charging me for the apprentice. Instead of charging me for the apprentice, they charged me over $100 for a thermocouple. I know it was stupid of me - I should have waited for the bill before asking about the apprentice.
I called the same plumbing company in to fix the problem. They sent the original plumber. All he needed to do to fix the problem was add more plumber thread(?) around the pipe, screw the nut back on and tighten it.
I asked him why it started leaking and he said he had no idea. It just happens. He said wasn't leaking after he replaced that part so there was nothing wrong with how he installed it. His attitude was not really good.
When I got the company to come to fix the problem, they said there would be no charge if it was an installation or warranty problem. If it isn't, standard charges will apply.
I am almost 100% certain that I will be charged. But in my opinion, the plumber didn't install it properly the first time (didn't connect it tight enough), it just didn't start leaking straight away.
What makes things difficult is that it is a tenanted property. The tenants just moved in and because Watercare only reads the meter every second month (the house was empty for months before that), the tenant didn't notice the bill was too high and catch the leak until the fourth month (when the meter was read the second time).
Is it unreasonable for me to expect that if a plumber does a job, it shouldn't leak at the connection joints a few months later.
Can people give me some suggestions and advice on what to do?
I know it may sound like I'm making a fuss over a few dollars but this same company ripped me off on a bill some other time but I couldn't be bothered arguing that time. They brought an apprentice along for a job that only took 20 minutes (changing the thermocouple for a hot water cylinder, the apprentice was just standing there watching). Before I got the bill, I asked them if they were going to be charging me for the apprentice. Instead of charging me for the apprentice, they charged me over $100 for a thermocouple. I know it was stupid of me - I should have waited for the bill before asking about the apprentice.
Comment