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New Carpet damaged - what to do if its no longer available?

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  • New Carpet damaged - what to do if its no longer available?

    I have a situation where relatively new carpet has become badly stained as a result of the tenant spilling cordial drink in both lounge and a bedroom. The rest of the carpet throughout the house is undamaged.
    Bedroom has multi-stains throughout its entire area , the lounge has one really severe stain measuring around 25cm x 25cm in the middle , a right eyesore . I have inquired about patching the lounge but have been told the weave of the carpet will make it difficult to integrate the repair successfully. Furthermore the particular style carpet is no longer available.

    What is the most viable solution here where original carpet is no longer available?
    I am getting a quote of a ""similar"" carpet in regard to composition and characteristics and will then present bill to tenant for both lounge and bedroom. I will not install it since it will then create a mismatch with the rest of the undamaged carpet in the house.

    Or for a 100% effective solution to the problem do i bill them to re-carpet the entire house?

    Damaged carpet solutions can often have a myriad of variables that come into play.

  • #2
    No adjudicator would award a full house replacement. If it went to TT with that on the table it'd put you in the firing line from the get go.

    What does your insurance policy say, what's the excess and no claims status?

    Comment


    • #3
      If you go to TT, they'll throw Osaki at you. But I think you've got a really strong argument that the first incident may have been an accident but that a pattern makes it wilful negligence.
      My blog. From personal experience.
      http://statehousinginnz.wordpress.com/

      Comment


      • #4
        A half decent carpet cleaner can remove those stains.

        Try your Chemdry person.

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        • #5
          I have no insurance that covers this . 2 carpet cleaners looked at the stains both said they are permanent. 1st carpet cleaner hired by the tenant tackled the stain and issued a report stating the staining was permanent. The tenant attempted to get more of the stain out after the carpet cleaner had already tried . This is inadvisable as now there is fibre damage too.
          I am going to present just lounge and bedroom replacement quotes as it is doubtful if the TT would consider the entire house carpet.

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          • #6
            I was renting and have the same issue from my kid we the property manager wants to replace the full area which was unfair when I asked my friends they recommend me talking to TT he asked me to patch with same color or if not finding same color to be replaced from the joint to the joint

            Comment


            • #7
              Originally posted by mrsaneperson View Post
              I have no insurance that covers this . 2 carpet cleaners looked at the stains both said they are permanent. 1st carpet cleaner hired by the tenant tackled the stain and issued a report stating the staining was permanent. The tenant attempted to get more of the stain out after the carpet cleaner had already tried . This is inadvisable as now there is fibre damage too.
              I am going to present just lounge and bedroom replacement quotes as it is doubtful if the TT would consider the entire house carpet.

              have a read of this.



              What was the stain made by.
              We clean stains from fabrics everyday.
              Might be able to give you some idea's to try.

              Comment


              • #8
                Originally posted by Viking View Post
                have a read of this.



                What was the stain made by.
                We clean stains from fabrics everyday.
                Might be able to give you some idea's to try.


                Insurance is not compulsory and even if it were it would not cover multiple event stains which is what this is. Both carpet stain removers said that cordial stains are permanent unless treated pronto which didnt happen. Tenant has caused the carpet to be worse by trying to scrub the stain.

                Comment


                • #9
                  Something you can try.



                  Sometimes cordial stain can be removed by using a bleach. Janola being the common one. Better if you can get a stroger solution than Janola.

                  Caution is needed first.
                  Do a Test by putting some on a piece of carpet scrap or in wardrobe. If the carpet doesn't change colour or lose colour then try a bigger piece.

                  If that is OK then try it on the stain. Mostly works but some colours are just so stable that nothing shifts the.

                  Comment


                  • #10
                    Originally posted by mrsaneperson View Post
                    I have a situation where relatively new carpet has become badly stained as a result of the tenant spilling cordial drink in both lounge and a bedroom. The rest of the carpet throughout the ...
                    Yeah..what they said.
                    Go to Youtube and search that topic. Lots of videos.

                    Essentially you are playing chemist now.
                    The drink will be water and suspended sugar, with a food safe dey.
                    The carpet will be wool or a plastic variation.
                    You just need to entice the glucose\dey molecules away from the fibers of the carpet and on to a cloth or blotter without dislodging the much more integrated carpet deyes.
                    Have fun.
                    Last edited by McDuck; 26-12-2016, 12:30 PM.

                    Comment


                    • #11
                      Originally posted by Viking View Post
                      Something you can try.



                      Sometimes cordial stain can be removed by using a bleach. Janola being the common one. Better if you can get a stroger solution than Janola.

                      Caution is needed first.
                      Do a Test by putting some on a piece of carpet scrap or in wardrobe. If the carpet doesn't change colour or lose colour then try a bigger piece.

                      If that is OK then try it on the stain. Mostly works but some colours are just so stable that nothing shifts the.
                      Using bleach is inadvisable as the carpet will whiten from the Hydrogen Peroxide in it. The fibre of the carpet is already quite ruined from the tenant having an extra go at it to remove stains. Any further attempt at stain removal will just make the situation worse. Both carpet stain specialists advised me the same and they have been in the game for over 30 years between them.

                      Comment


                      • #12
                        Originally posted by khaled_Eid View Post
                        I was renting and have the same issue from my kid we the property manager wants to replace the full area which was unfair when I asked my friends they recommend me talking to TT he asked me to patch with same color or if not finding same color to be replaced from the joint to the joint
                        so your child damaged carpet in one room and you think it is 'unfair' to replace the carpet in that room? I think it is unfair that you return a property to its owner with a patch in the carpet.

                        Your kid, your responsibility

                        Comment


                        • #13
                          Good case for carpet tiles for future floors!

                          Comment


                          • #14
                            Originally posted by Beano View Post
                            Good case for carpet tiles for future floors!
                            This is a great point. We recently installed tiles in a commercial refit we did for just this reason. Tiles are far better than they used to be and we were bought 10% extra tiles to ensure we had them when accidents occurred.

                            Comment


                            • #15
                              Do they have the look? Also carpet tiles might not be as warm

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