Yes Perry is absolutely correct. The act sort of provides for two landlords when the property is being managed.
So usually the court regards them more or less equal or in the same light. Obviously regardless of who is named as the person being zapped in the tribunal you will be the one that gets to pay.
Re the issue of no communication. The big thing in real estate business is good communication. This applies on the selling side as well as the management side.
However there are two fundamental different ways of running a management business. One with portfolios and one as a team / task based.
Both have the good and bad sides. I have noticed that most real estate firms operate on the portfolio basis. That usually means the PM gets paid commission on the basis of the number of properties they manage and a percentage of the money they bring in. The teams / task based firms pay wages. Obviously there are all sorts of things in between those two simple descriptions. So with portfolios when the PM in charge of your property goes away, sick, or is tied up everything, apart from really urgent issues, get put on hold. I find this really annoying when I ring up those firms for references because if the specific manager is away you can not get a reference. The other staff will not even look up the computer to say if your prospective new tenant is in rent arrear or has had a 14 day notice.
The good side is when things are working well you get far better personal attention by the specific manager. The PM is very keen to look after his clients because otherwise they will not earn as much.
I suggest to you this is the issue you are dealing with.
If I was you I would go and have a face to face chat with the tenant. However do not make lots of promises otherwise there will be a great amount of confusion. Like one of my clients gave my tenants permission to have a dog in an executive house but did not think to tell me!
So usually the court regards them more or less equal or in the same light. Obviously regardless of who is named as the person being zapped in the tribunal you will be the one that gets to pay.
Re the issue of no communication. The big thing in real estate business is good communication. This applies on the selling side as well as the management side.
However there are two fundamental different ways of running a management business. One with portfolios and one as a team / task based.
Both have the good and bad sides. I have noticed that most real estate firms operate on the portfolio basis. That usually means the PM gets paid commission on the basis of the number of properties they manage and a percentage of the money they bring in. The teams / task based firms pay wages. Obviously there are all sorts of things in between those two simple descriptions. So with portfolios when the PM in charge of your property goes away, sick, or is tied up everything, apart from really urgent issues, get put on hold. I find this really annoying when I ring up those firms for references because if the specific manager is away you can not get a reference. The other staff will not even look up the computer to say if your prospective new tenant is in rent arrear or has had a 14 day notice.
The good side is when things are working well you get far better personal attention by the specific manager. The PM is very keen to look after his clients because otherwise they will not earn as much.
I suggest to you this is the issue you are dealing with.
If I was you I would go and have a face to face chat with the tenant. However do not make lots of promises otherwise there will be a great amount of confusion. Like one of my clients gave my tenants permission to have a dog in an executive house but did not think to tell me!
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