Hi, I used Kowhai Guy to repair leaky roof at my rental property last Sep. The roof his very old, I do not have enough fund to get it re-roof so I just got the contractor to fix up what can be done to stop the leak. In the quotation I received from them, it stated "5 years workmanship guarantee", I was happy with it and went ahead with the job. Kowhai Guy repaired and tested the repaired area with hosing water up the roof and everything seems to be fine. (This was around summer time, not much rain).
2-3 months ago, my tenants found out that whenever there is heavy rain, the rain water will leak into the house from the right side of the old spot that it used to leak before. I contacted Kowhai Guy again last month after confirming with my tenants that the leak is still occurring. But I got told that this is a separate issue, then they quoted me another $3000-$4000 repair. After a few days of arguing over the phone with the owner and contractor, I was told that they are not going to do any further repair unless I am willing to change a whole new roof, which will cost at least $15,000. I think that I have got ripped off because the first repair($750) did not solve the issue for me and now I have to spend more to get it rectified.
I am not familiar with the Consumer Act, can you please tell me should I fight with Kowhai Guy until the leak being fixed completely? Or there is a place for me to complain the issue to get it rectified? Highly appreciate your help!
Regards, Clem
2-3 months ago, my tenants found out that whenever there is heavy rain, the rain water will leak into the house from the right side of the old spot that it used to leak before. I contacted Kowhai Guy again last month after confirming with my tenants that the leak is still occurring. But I got told that this is a separate issue, then they quoted me another $3000-$4000 repair. After a few days of arguing over the phone with the owner and contractor, I was told that they are not going to do any further repair unless I am willing to change a whole new roof, which will cost at least $15,000. I think that I have got ripped off because the first repair($750) did not solve the issue for me and now I have to spend more to get it rectified.
I am not familiar with the Consumer Act, can you please tell me should I fight with Kowhai Guy until the leak being fixed completely? Or there is a place for me to complain the issue to get it rectified? Highly appreciate your help!
Regards, Clem
Comment