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  1. #1
    Join Date
    Mar 2012
    Location
    Quakeville
    Posts
    40

    Default Got a letter from the PM today.....

    We sent them a letter saying were vacating the property and got their reply letter today. As I expected they say "please get the carpets professionally cleaned and give us a copy of the receipt"... I expected that (well not the receipt) but what I didn't expect was "Do Not use Rug Doctor on this property. It does not count as carpet cleaning."

    I wasn't impressed so rung them up. They admitted they can't enforce it and was "sorry" I was upset about them asking for it but said if the floor is "dirty" (I assume anything short of a professional doing it they would classify as dirty) they will have it professionally cleaned and take it from the bond. I guess this is a loophole they found in the system?

    We were going to get a rug doctor as we have been here a couple of years but the carpet is atleast 20 years old anyway and is not the best. Very worn down especially in the high traffic areas and old black spots from before we moved in (my partner moved in before we got together and she didn't have the knowledge to take photo's at signup). Ofcause they have "recommended" a professional cleaner they prefer and "If you ring him up and say you rent from us it should only be $50 or so". I'm also curious as to us having to give them a copy of the receipt.

    I'm not trying to be an ass. We are going to clean the property up I just hate that the "professional" PM's try to push this onto us. I'm curious as to what my options are. Can they get one done and force us to pay? Can I use a rug doctor and use that as proof the carpets were clean? I know this is an old issue that keeps coming up but I'm just curious as to what I can and can't do.

  2. #2
    Join Date
    Nov 2009
    Location
    North Shore Auckland
    Posts
    565

    Default

    Get in touch with tenancy services.....they should inform you of your rights......Mind you, many here will say that the staff aren't that well trained and the answer depends on who you talk to

    I beleive PM's cannot insist on a "professional" carpet cleaning.....but if you clean it yourself be sure to take photo's and keep reciepts for the rug doctor equipment etc

  3. #3
    Join Date
    Mar 2012
    Location
    Quakeville
    Posts
    40

    Default

    Quote Originally Posted by Ahar View Post
    Get in touch with tenancy services.....they should inform you of your rights......Mind you, many here will say that the staff aren't that well trained and the answer depends on who you talk to

    I beleive PM's cannot insist on a "professional" carpet cleaning.....but if you clean it yourself be sure to take photo's and keep reciepts for the rug doctor equipment etc
    I'm not that bothered by it as it's only $50 but more curious as to what can happen and what I can and can't do and the whole can't use rug doctor and have to supply receipt thing.

  4. #4
    Join Date
    Nov 2006
    Location
    Cyberspace
    Posts
    5,774

    Default

    Use a vacuum cleaner. Take photos of the carpet showing it's age, indeed, take photos of the whole house. Suggest to them that you will be willing to go to the tenancy tribunal over the issue if the bond is not fully refunded. Leave the property "reasonably clean and reasonably tidy" 40 1 (e) [iii] (click on the blue bits).

    If I recall from another thread, you're moving into your own home? If so, any ruling on the web site will not affect you, even when you win.

    Be aware, the landlord must prove the case if they want to win at the tenancy tribunal.

  5. #5
    Join Date
    May 2004
    Posts
    2,796

    Default

    What keys said, except I believe it is 'reasonably clean and tidy', which is slightly different. However, I would add that if there are bad stains or similar on the carpet left by you the tenants, then a professional clean may be needed to bring the carpet to the 'reasonably clean and tidy' state.

  6. #6
    Join Date
    Mar 2012
    Location
    Quakeville
    Posts
    40

    Default

    Quote Originally Posted by artemis View Post
    What keys said, except I believe it is 'reasonably clean and tidy', which is slightly different. However, I would add that if there are bad stains or similar on the carpet left by you the tenants, then a professional clean may be needed to bring the carpet to the 'reasonably clean and tidy' state.
    I'm a little curious if the carpet will still be there after the cleaning. Just vacuuming the carpet is enough for some of it to go up the vacuum. I'd suspect a professional clean would rip it to shreads.

  7. #7
    Join Date
    Nov 2006
    Location
    Cyberspace
    Posts
    5,774

    Default

    The problem the landlord has is that the tenancy tribunal will award nothing to them because of the age of the carpet.

  8. #8
    Join Date
    Jan 2005
    Location
    Turkey/NZ
    Posts
    1,821

    Default

    I think the reasoning behind "Don't use the Rug Doctor", is that it is a DIY job and some people can do more harm than good to the carpets (excess water etc). This of course can effect the bond refund if it requires re-doing.

  9. #9

    Default

    I like 'rug doctor' and use it to clean the couches, the car and the carpet! I am pretty sure that if the carpet is not stained, they cannot ask for it to be professionally cleaned. But if you want to just get it over with, try grabone etc and get a voucher to use for between $59 and $89 - not much more than rugdoctor and no effort!

  10. #10
    Join Date
    Dec 2010
    Location
    Cambridge, NZ
    Posts
    1,375

    Default

    To the best of my knowledge, the "must commercially clean" at end of tenancy clauses are unenforceable. You either leave it clean or you don't. If you don't, the landlord can clean and recover costs (if possible). So leave it clean. Some good advice earlier in this thread.


 

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