We sent them a letter saying were vacating the property and got their reply letter today. As I expected they say "please get the carpets professionally cleaned and give us a copy of the receipt"... I expected that (well not the receipt) but what I didn't expect was "Do Not use Rug Doctor on this property. It does not count as carpet cleaning."
I wasn't impressed so rung them up. They admitted they can't enforce it and was "sorry" I was upset about them asking for it but said if the floor is "dirty" (I assume anything short of a professional doing it they would classify as dirty) they will have it professionally cleaned and take it from the bond. I guess this is a loophole they found in the system?
We were going to get a rug doctor as we have been here a couple of years but the carpet is atleast 20 years old anyway and is not the best. Very worn down especially in the high traffic areas and old black spots from before we moved in (my partner moved in before we got together and she didn't have the knowledge to take photo's at signup). Ofcause they have "recommended" a professional cleaner they prefer and "If you ring him up and say you rent from us it should only be $50 or so". I'm also curious as to us having to give them a copy of the receipt.
I'm not trying to be an ass. We are going to clean the property up I just hate that the "professional" PM's try to push this onto us. I'm curious as to what my options are. Can they get one done and force us to pay? Can I use a rug doctor and use that as proof the carpets were clean? I know this is an old issue that keeps coming up but I'm just curious as to what I can and can't do.
I wasn't impressed so rung them up. They admitted they can't enforce it and was "sorry" I was upset about them asking for it but said if the floor is "dirty" (I assume anything short of a professional doing it they would classify as dirty) they will have it professionally cleaned and take it from the bond. I guess this is a loophole they found in the system?
We were going to get a rug doctor as we have been here a couple of years but the carpet is atleast 20 years old anyway and is not the best. Very worn down especially in the high traffic areas and old black spots from before we moved in (my partner moved in before we got together and she didn't have the knowledge to take photo's at signup). Ofcause they have "recommended" a professional cleaner they prefer and "If you ring him up and say you rent from us it should only be $50 or so". I'm also curious as to us having to give them a copy of the receipt.
I'm not trying to be an ass. We are going to clean the property up I just hate that the "professional" PM's try to push this onto us. I'm curious as to what my options are. Can they get one done and force us to pay? Can I use a rug doctor and use that as proof the carpets were clean? I know this is an old issue that keeps coming up but I'm just curious as to what I can and can't do.
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