I m hoping you can advise me. I recently bought and left my rental after three years. Our motivation was dishonesty regarding a small increase in rent. We were not notified our rent was increased and did not recieve our water bill after we got a new agent, who refused to admit to a mistake but abused us and accused us of lying. After buying we gave about 4-5 weeks notice and allowed 5-8 open homes. When we moved out, we cleaned the carpets and the property only to get a nasty surprise from our agent, who wanted to charge us for a rotted post that happened over a year ago, some small scratches on a door which has been there since we can remember (Probably before we moved in), and cleaning a clean house. We fixed the door anyway, and recleaned the house. She still wasn't happy. When we got confused and asked for a copy of our tenancy agreement, and a specific list of remedial action they required, she told us in email they were billing us for cleaning dust she did not originally mention. This was to a house on a main road, and motorway close by, with a ceiling that was falling down which had been cleaned twice by me to a high standard. So I complained to the supervisor and manager, but was told they worked for landlords. We filed with the tenancy tribunal, but what constitutes reasonable wear and tear on house that hadn't been touched in over 20 years?
Also- as landlords, would you be happy to have tenants for three years your agents had never met?
Also- as landlords, would you be happy to have tenants for three years your agents had never met?
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