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  1. #1
    Join Date
    Oct 2004
    Location
    Online
    Posts
    48

    Default Cancel Your Credit Cards Before you Die

    Just got this one



    Motto: Be sure and cancel your credit cards before you die.........
    This is just so priceless....and so easy to see happening,
    customer service being what it is...........................

    My aunt died this past January. CitiBank billed her for February and
    March for their monthly service charge on her credit card, and then
    added late fees and interest on the monthly charge...the balance had
    been $0.00... now was somewhere around $60.00

    I placed the following phone call to CitiBank:

    Me: "I am calling to tell you that she died in January."

    CitiBank: "The account was never closed and the late fees and charges
    still apply."

    Me: "Maybe, you should turn it over to collections..."

    CitiBank: "Since it is 2 months past due, it already has been."

    Me: "So, what will they do when they find out she is dead?"

    CitiBank: "Either report her account to the frauds division,
    or report her to the credit bureau...maybe both!"

    Me: "Do you think God will be mad at her?"

    CitiBank: "excuse me?"

    Me: "Did you just get what I was telling you.... the part about her being
    dead?"

    CitiBank: "Sir, you'll have to speak to my supervisor!"

    (Supervisor gets on the phone)

    Me: "I'm calling to tell you, she died in January."

    CitiBank: "The account was never closed the late fees and charges still
    apply."

    Me: "You mean you want to collect from her estate?"

    CitiBank: "... (stammer)" ! . "Are you her lawyer?"

    Me: "No , I'm her great nephew." (Lawyer info given... )

    CitiBank: "Could you fax us a certificate of death?"

    Me: "Sure." ( Fax number is given )

    (After they get the fax)

    CitiBank: "Our system just isn't setup for death..."

    Me: "Oh..."

    CitiBank: "I don't know what more I can do to help..."

    Me: "Well... if you figure it out, great! If not, you could just keep
    billing her...I suppose...don't really think she will care...."

    CitiBank: "Well...the late fees and charges do still apply."

    Me: "'Would you like her new billing address?"

    CitiBank: "That might help."

    Me: "Odessa Memorial Cemetery

    (address and plot number given. )

    CitiBank: "Sir, that's a cemetery!"

    Me: "What do you do with dead people on your planet?!"
    _________________
    This message is printed on 100% recycled electrons.

  2. #2
    Join Date
    Sep 2003
    Location
    High up above and deep down under
    Posts
    10,915

    Default

    Hi Snow

    Priceless.

    A pity about big business though and the robots that work in such companies.

    Regards
    "There's one way to find out if a man is honest-ask him. If he says 'yes,' you know he is a crook." Groucho Marx

  3. #3
    Join Date
    Oct 2004
    Location
    Online
    Posts
    48

    Default

    Quote Originally Posted by muppet
    A pity about big business though and the robots that work in such companies.
    So true Muppet

    You would think a bank with no branches in Aussie would focus on outstanding service via telephone
    This message is printed on 100% recycled electrons.

  4. #4
    Join Date
    Jan 2004
    Location
    Whangarei
    Posts
    5,867

    Default

    When my Sister was handling my Mum's estate, she ran into similar problems over a store card. The customer service rep would not accept her explanations for why the card hadn't received any payments so my sister suggested to her that we hold a seance and get the answer direct!

  5. #5
    Join Date
    Oct 2004
    Location
    Online
    Posts
    48

    Default

    <Hello store manager>
    This message is printed on 100% recycled electrons.


 

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