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I have not used them, but I think this is basically how a mortgage broker works anyway. They look around on your behalf for a lender who is willing to lend to you, and for good terms.
Sounds like a bit of a marketing ploy to make them look different to everyone else.
There has been a large volume of requests (for $110m worth of home-loans) and I believe the company is looking at creating more of a community feel and introduce a more personal touch - to alleviate the 'impersonal' feeling of the internet, and to improve the drawdown rate (currently at/near 30% of approvals).
I filled in the online forms, expecting to receive a response within 2 working days as stated. Nothing. But a couple of weeks later I got a call from (I think) the owner. Who wanted to know if I had heard anything. When I said no, he looked it up and said the numbers didn't add up so no lender responded. He couldn't or wouldn't tell me what that meant or what, if anything, to do about it. He did call back a day or two later to apologise for not being helpful, and told me to stay with my existing lender. Who, by the way, is more than happy to lend to me again.
In theory it's a good idea. Pity about the execution.
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