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  • Originally posted by Wellington Broker View Post
    Either that or the person they spoke with in the call centre who was amongst the lowest paid in the bank entered the wrong keystroke. What you're putting down to banks being evil is more likely due to some 50 year old woman who was untrained due to cost cutting missing a fullstop and no one checking on it.
    That was me almost a decade ago (except I got the numbers right). Maybe 1/4 of the people I worked with are still there in various roles and earning maybe 5-10% more on average. They're hoping to stay there until retirement, but that's unlikely given how often banks like to restructure (a bunch of my former colleagues were culled in 2014 and a bunch more in December).

    That's what the service side of banks looks like, and the sales side looks a lot more threadbare now than it did 18 moths ago with cuts to MMM commissions and increases in targets.

    Anyway, interest rates from BNZ last week for a home owner on good money and equity with a refi

    4.49% - 1 year
    4.59% - 2 years
    4.89% - 3 years

    Reasonable, but can get lower with other lenders if they qualify
    i think your asseeemsnt of incompetent vs. deliberately evil is accurate. Like it or not, It is up to us the the customer that ensure the things agreed by the bank (or insurance broker, or tradesman etc) do what they say they'll do.

    the other interesting point is that today's 3yr rate was the 5year rate in late Dec... how long before it's the 2 yr then one year rate.

    Comment


    • Originally posted by Viking View Post
      If you hadn't challenged them they would have charged their new rate. Slimy is what you call it.
      Mistake is what you call it - and it sounds like they are willing to rectify it also.

      Comment


      • trying to fight another mistake at the moment

        looks like the mechanic punched out the year circle but not the month circle on my car warrant last month

        so came back to the street parking to find a ticket for $200 for failing to show proof of inspection

        15 min on the phone yesterday failed to get anywhere except "you should be able to print off a pdf and post it in with your proof to get an appointment with an adjudicator, or over the computer once he downloads his tickets to the system"

        15 tries on the system have failed to recognise the ticket yet

        what a HUGE waste of time

        but if i don't keep working to fix the warrant guy's simple mistake

        the system will no doubt get stroppy over their unmet greedy needs

        mistake do happen

        but if they only ever cost the end user

        what is the inducement to stop them happening in the first place?
        have you defeated them?
        your demons

        Comment


        • Originally posted by eri View Post
          mistake do happen

          but if they only ever cost the end user

          what is the inducement to stop them happening in the first place?
          Which is why if I find a retail store has given me incorrect change in my favour, I keep it and say nothing.

          Comment


          • Originally posted by Lanthanide View Post
            Which is why if I find a retail store has given me incorrect change in my favour, I keep it and say nothing.
            change? What's that?

            Comment


            • Last I heard, it was the new constant.
              AAT Accounting Services - Property Specialist - [email protected]
              Fixed price fees and quick knowledgeable service for property investors & traders!

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              • These banks sure do treat some better than others.

                New loan of $350,000
                LVR 50% (owner occupied)


                discount rate
                Choices Floating -0.76% 4.89%
                Choices Everyday Floating -0.76% 4.89%
                1 year fixed -0.64% 4.35%
                2 year fixed -0.43% 4.77%
                3 year fixed -0.70% 4.79%


                Cashback of $2000
                $400 establishment fee has been waived

                For comparison, one week later..

                Re-fix loan of $550,000
                LVR 50% (owner occupied)

                discount rate
                Choices Floating -0.70% 5.05%
                Choices Everyday Floating -0.70% 5.05%
                Choices Offset Floating -0.70% 5.05%
                6 month fixed -0.45% 4.80%
                1 year fixed -0.55% 4.44%
                18 month fixed -0.45% 4.60%
                2 year fixed -0.55% 4.64%
                3 year fixed -0.40% 5.09%
                4 year fixed -0.45% 5.24%
                5 year fixed -0.45% 5.44%

                No cashback

                Comment


                • who were the rates with and was this through a broker?

                  Comment


                  • "choices" is Westpac branding for their revolving/offset/floating mortgages.

                    Comment


                    • Originally posted by Peter Griffin View Post
                      who were the rates with and was this through a broker?
                      Is the general feeling that going through a broker enables better rates, or worse (presumably since the banks need to pay them too)?

                      Comment


                      • Rates are the same. Or supposed to be. But brokers know which banks are pricing right now. Biggest difference as above looks to be whether you're a new customer or main bank customer taking out new lending.

                        Banks don't have to pay brokers salary, compliance and marketing so probably a cheaper channel for them. If I ever start a finance company I will use brokers for distribution rather than look to hire internally.
                        Your Home Loan - Wellington Mortgage Broker
                        [email protected]

                        Comment


                        • Originally posted by big fella View Post
                          Primal I think there are tough times coming up for Property investors that have over leveraged, have no savings/cash reserves and staring down the barrel of having to find money to top up their mortgages due to interest rate increases.
                          Original post date: 2/12/16.
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                          Comment


                          • Yikes, heaven forbid I venture an opinion around here! ;-)
                            Free online Property Investment Course from iFindProperty, a residential investment property agency.

                            Comment


                            • Opinions are fine. Predictions are fair game.
                              Want a great looking concrete swimming pool in Hawke's Bay? Designer Pools will do the job for you!

                              Comment


                              • Originally posted by Perry View Post
                                Opinions are fine. Predictions are fair game.
                                One persons opinion is anothers prediction.
                                The 'I think' at the start makes it opinion in my book.

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