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I recently purchased some door locks for a rehab. It is a home in a country where you can;t buy much so I found an OZ agent and they imported them for me.
What arrived was nothing at al like the website pics so I emailed saying they were wrong and please replace. i had to fly to another country so it was urgent.
Owner of company was complete prick and wouldn't do anything. Wouldn't even contact Oz and say there was an error could we swap them.
So over the last week I contacted his dealership holder in Australia then found the managing directors contact in Europe for the parent company. I posted on their face book pages in 3 countries asking for help. Took about 8 hours but made me feel good at least.
Today I get an email asking me to return the goods to afore mentioned prick and replacements were on the way.
Why couldn't he have just done that himself?
What arrived was nothing at al like the website pics so I emailed saying they were wrong and please replace. i had to fly to another country so it was urgent.
Owner of company was complete prick and wouldn't do anything. Wouldn't even contact Oz and say there was an error could we swap them.
So over the last week I contacted his dealership holder in Australia then found the managing directors contact in Europe for the parent company. I posted on their face book pages in 3 countries asking for help. Took about 8 hours but made me feel good at least.
Today I get an email asking me to return the goods to afore mentioned prick and replacements were on the way.
Why couldn't he have just done that himself?
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