Have used Drain Unblockers for my rental properties in the past, they were competent at that stage.
Rang them at 2pm Monday to book in a job at my flats in Manurewa.
Lady took all the details, and advised that the work would be done early afternoon Tuesday.
As no further contact received, I rang them back at 2.15pm Tuesday to check.
They said that had no record of the booking, but fortunatly could still carry out the work that afternoon. Took all my details - again.
I rang again at 3.30pm as I had spent the entire afternoon sculling around Manukau waiting for their call.
Phone answered by Liz, who said that they had still no record of any booking by me at any time, and that if I wanted the work done that day I would now have to pay overtime rates.
Apparently it was entirely my fault that their booking system is in chaos, and no she did not care a damn if I went away and got the work done by someone else.
So I did.
If you book a job with these people, be very sure you note the exact time and day that you rang and who yopu spoke to. Follow up on the day the work is supposed to happen, otherwise you could be left in the lurch - like I was.
Rang them at 2pm Monday to book in a job at my flats in Manurewa.
Lady took all the details, and advised that the work would be done early afternoon Tuesday.
As no further contact received, I rang them back at 2.15pm Tuesday to check.
They said that had no record of the booking, but fortunatly could still carry out the work that afternoon. Took all my details - again.
I rang again at 3.30pm as I had spent the entire afternoon sculling around Manukau waiting for their call.
Phone answered by Liz, who said that they had still no record of any booking by me at any time, and that if I wanted the work done that day I would now have to pay overtime rates.
Apparently it was entirely my fault that their booking system is in chaos, and no she did not care a damn if I went away and got the work done by someone else.
So I did.
If you book a job with these people, be very sure you note the exact time and day that you rang and who yopu spoke to. Follow up on the day the work is supposed to happen, otherwise you could be left in the lurch - like I was.
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