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Advice for tenant regarding bond, wear and tear and where is my tenancy agreement?
I m hoping you can advise me. I recently bought and left my rental after three years. Our motivation was dishonesty regarding a small increase in rent. We were not notified our rent was increased and did not recieve our water bill after we got a new agent, who refused to admit to a mistake but abused us and accused us of lying. After buying we gave about 4-5 weeks notice and allowed 5-8 open homes. When we moved out, we cleaned the carpets and the property only to get a nasty surprise from our agent, who wanted to charge us for a rotted post that happened over a year ago, some small scratches on a door which has been there since we can remember (Probably before we moved in), and cleaning a clean house. We fixed the door anyway, and recleaned the house. She still wasn't happy. When we got confused and asked for a copy of our tenancy agreement, and a specific list of remedial action they required, she told us in email they were billing us for cleaning dust she did not originally mention. This was to a house on a main road, and motorway close by, with a ceiling that was falling down which had been cleaned twice by me to a high standard. So I complained to the supervisor and manager, but was told they worked for landlords. We filed with the tenancy tribunal, but what constitutes reasonable wear and tear on house that hadn't been touched in over 20 years?
Also- as landlords, would you be happy to have tenants for three years your agents had never met?
some spaces would help
esp. important when ? are missed and grammar mixed
what does this mean?
I recently bought and left my rental after three years. Our motivation was dishonesty...
have you defeated them?
How much were they trying to charge for cleaning dust?
oops- sorry. I bought a property and moved out of the place I was renting. It would have been more convenient not to buy at present for personal reasons, but being abused by an agent over her own errors was a real motivator!
Originally Posted by eri
Any judgment would be based primarily on the inspection form both you & the landlord would have signed at the beginning of your tenancy.If there was cleaning to be done after you vacated then clearly your landlord would be able to charge you for this . If the scratches on the door were pre existing then this would have been noted on the inspection form, clearly they're not mentioned so you would be billed.Scratches on doors & cleaning would not be constituted as fair wear & tear.If the new agent has now presented you the water bill it still needs to be paid. Any notification of rent increase , 60 days written notice is required.My advice would be, save yourself & your landlord the hassle of dragging this thing around & pay the bill as its only going to waste everyones time & cause stress to both parties. Depending on why the post rotted , you may have some reasonable claim to having this removed from your bill.
congrats on owning your own home Katie
if you have it have a good look at the TA you signed when you moved in
don't bother fighting anything in there that states things like "cleaning will be performed at tenants expense"
as said above if stuff seems very unjust, fight it
but in the long run it may be better just to put it behind you and focus on your own house
have you defeated them?
I was happy to fix any issues with the cleanliness of the property - but they refused to be specific about what they were and when I asked, they kept talking about charges of $70 an hour for cleaning. I never heard of such a fee to clean nothing!
If I damaged anything, I would have repaired it. I refuse to pay as I did not damage it. I was hoping that it would be covered under reasonable wear and tear as it would make it simpler. I guess I am out of luck. I will still take them to tenancy as I am really offended and hope for the best. I never had any issues with previous landlords and agents, so it has been such a nasty experience!
Katie, what was the TT outcome.
perhapes as eri says..time to move on..enjoy your new house.
When you say you are taking a case to the TT, what are you basing it on, and what are you asking for? Was there a bond lodged, and if so have you applied for it to be refunded with just your signature? (You can do this.) Was there an inspection form completed at the beginning of the tenancy? And again at the end? Are the items you are concerned about documented there? Have you kept any emails about condition of the property - they will help. For example, if you have asked for a list to remedy and haven't received one, the TT will not be too pleased with them. You are required to leave the property 'reasonably clean and tidy' - that is all. It always helps if you have photos at the start and end of the tenancy. Come back to this thread with info, you will get helpful advice here.
I have a suspicion there's something amiss with that statement.
Originally Posted by artemis
One party bond releases go from the one party signing, not to
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