I have attached my email coversation with power company Nova over some small power costs between tenants. Email should explain its self.
Subject: TNO 295058 New tenant : 272165 Yours
Date: Wed, 4 Apr 2012 11:44:15 +1200
From: dhaydon
To: huftys
Hi Angela & Mark
We have been advised that you have new tenants moving into 22 XXXXXX Street, Lower Vogeltown on 11/4/12. This premise has been vacant since 21 Feb and there has been a slight usage. We will need to bill on this before signing in the new tenants R & D XXXX, so we need to know if this is alright with you to send you the invoice for the prior usage.
Please confirm by this email or calling us on 0800 668 236 opt 3.
Kind Regards
Donna
From: huftys
To: dhaydon
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Wed, 4 Apr 2012 03:44:53 +0000
Hello Donna
That is correct that tenants are moving around that date. As for power usage, I would think that there wouldnt be any as the main has been turned off and the property unoccupied since we took back the property. How much power are we talking about?
Regards
Mark
Hi Mark
So far the usage has been minimal.
On the first meter read on 9/3/12 the usage from 21/2/12 was 27 kwh
On the second meter read on 9/3/12 the usage from 21/2/12 was 51 kwh
No usage on the 3rd meter or the gas. So a total usage so far is 78 kwh
I am not sure when you would have turned off the mains and the hot water cylinder.
The next reading is due on the 11/4/12 and this is the one we would us to final the account and sign in the new tenant. Feel free to take your own reads and call them through to us.
Regards
Donna
Donna Haydon | Customer Care Agent
|)| 0800 668 236 |2| 07 307 0922 |*|
|+| 52 Commerce Street | PO Box 404 | Whakatane |
From: huftys
Sent: Friday, 6 April 2012 7:49 a.m.
To: Donna Haydon
Subject: FW: TNO 295058 New tenant : 272165 Yours
Hello Donna
I talked to my wife last night about the property concerned and I stand corrected. I was out of town when the property was vacated (as I am now) and power main was never switched off. She has told me that the neighbour said lights had been left on after tenant left for a period of time until my wife visited the property. I would assume that water heater would also have be left on, as more often than not they are, but I cannot confirm.
So that would explain power usage you have identified.
Regards
Mark
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Tue, 10 Apr 2012 11:38:08 +1200
From: dhaydon
To: huftys
Hi Mark
Thank you for your reply. So are you are ok for the small usage to be sent to you and then we can proceed to sign up the new tenant and have the power reconnected for them tomorrow.
Regards
Donna
From: huftys
Sent: Wednesday, 11 April 2012 12:33 a.m.
To: Donna Haydon
Subject: RE: TNO 295058 New tenant : 272165 Yours
Hello Donna
Why would you think this cost is ours?
Regards
Mark
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Wed, 11 Apr 2012 10:36:52 +1200
From: dhaydon
To: huftys
Hi again Mark
As the own any usage in between tenants is the owners responsibility if power is left on and should not be the new tenants do you agree? We have to charge someone for this.
As an owner it is worth while turning all power supply off at the mains in the house as well as the hot water cylinder to prevent any un necessary use in between tenants.
Regards
Donna
To dhaydon
Hello Donna
From what authority does 'As the own any usage in between tenants is the owners responsibility if power is left on' come from. That is a first for me.
I do agree, a new customer should not be charged for power they haven't used. But you feel we should be charged for power we havent used.
As building owner, we don't see it is our role to ensure power is not being used at a vacant property (although we normally would) We have not asked for power supply, nor used power or even considered it would have been left connected. The building has been unoccupied since the days you have mentioned.
Responsible parties in my opinion, are Nova for leaving power connected and possibly (to a lesser degree) the previous occupier. Once again, it is not up to us as property owner to minimise your loss! Perhaps billing the next door neighbour who noticed the lights on and informed us would be an option!
I await your feedback.
Regards
Mark
Subject: TNO 295058 New tenant : 272165 Yours
Date: Wed, 4 Apr 2012 11:44:15 +1200
From: dhaydon
To: huftys
Hi Angela & Mark
We have been advised that you have new tenants moving into 22 XXXXXX Street, Lower Vogeltown on 11/4/12. This premise has been vacant since 21 Feb and there has been a slight usage. We will need to bill on this before signing in the new tenants R & D XXXX, so we need to know if this is alright with you to send you the invoice for the prior usage.
Please confirm by this email or calling us on 0800 668 236 opt 3.
Kind Regards
Donna
From: huftys
To: dhaydon
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Wed, 4 Apr 2012 03:44:53 +0000
Hello Donna
That is correct that tenants are moving around that date. As for power usage, I would think that there wouldnt be any as the main has been turned off and the property unoccupied since we took back the property. How much power are we talking about?
Regards
Mark
Hi Mark
So far the usage has been minimal.
On the first meter read on 9/3/12 the usage from 21/2/12 was 27 kwh
On the second meter read on 9/3/12 the usage from 21/2/12 was 51 kwh
No usage on the 3rd meter or the gas. So a total usage so far is 78 kwh
I am not sure when you would have turned off the mains and the hot water cylinder.
The next reading is due on the 11/4/12 and this is the one we would us to final the account and sign in the new tenant. Feel free to take your own reads and call them through to us.
Regards
Donna
Donna Haydon | Customer Care Agent
|)| 0800 668 236 |2| 07 307 0922 |*|
|+| 52 Commerce Street | PO Box 404 | Whakatane |
From: huftys
Sent: Friday, 6 April 2012 7:49 a.m.
To: Donna Haydon
Subject: FW: TNO 295058 New tenant : 272165 Yours
Hello Donna
I talked to my wife last night about the property concerned and I stand corrected. I was out of town when the property was vacated (as I am now) and power main was never switched off. She has told me that the neighbour said lights had been left on after tenant left for a period of time until my wife visited the property. I would assume that water heater would also have be left on, as more often than not they are, but I cannot confirm.
So that would explain power usage you have identified.
Regards
Mark
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Tue, 10 Apr 2012 11:38:08 +1200
From: dhaydon
To: huftys
Hi Mark
Thank you for your reply. So are you are ok for the small usage to be sent to you and then we can proceed to sign up the new tenant and have the power reconnected for them tomorrow.
Regards
Donna
From: huftys
Sent: Wednesday, 11 April 2012 12:33 a.m.
To: Donna Haydon
Subject: RE: TNO 295058 New tenant : 272165 Yours
Hello Donna
Why would you think this cost is ours?
Regards
Mark
Subject: RE: TNO 295058 New tenant : 272165 Yours
Date: Wed, 11 Apr 2012 10:36:52 +1200
From: dhaydon
To: huftys
Hi again Mark
As the own any usage in between tenants is the owners responsibility if power is left on and should not be the new tenants do you agree? We have to charge someone for this.
As an owner it is worth while turning all power supply off at the mains in the house as well as the hot water cylinder to prevent any un necessary use in between tenants.
Regards
Donna
To dhaydon
Hello Donna
From what authority does 'As the own any usage in between tenants is the owners responsibility if power is left on' come from. That is a first for me.
I do agree, a new customer should not be charged for power they haven't used. But you feel we should be charged for power we havent used.
As building owner, we don't see it is our role to ensure power is not being used at a vacant property (although we normally would) We have not asked for power supply, nor used power or even considered it would have been left connected. The building has been unoccupied since the days you have mentioned.
Responsible parties in my opinion, are Nova for leaving power connected and possibly (to a lesser degree) the previous occupier. Once again, it is not up to us as property owner to minimise your loss! Perhaps billing the next door neighbour who noticed the lights on and informed us would be an option!
I await your feedback.
Regards
Mark
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