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Soho dodgy carpet.... Something smells fishy
I am a tenant living in the Soho apartments in Wellington. I had to move out two months ago but still kept paying rent as I was on a fixed term contract. Unfortunately my flatmate spilled some washing powder on the carpet while i was not there and it has created a small light brown stain, there is also carpet fraying from the edge which is defiantly not my fault. My property manager insists that i pay to get the whole carpet in the lounge and 2 bedrooms replaced due to this stain, I can't even repair the carpet as they "don't make the carpet anymore" according to the body corporate at Soho. This seems strange to me, why would you fill up 326 apartments with light colored carpet that stains REALLY easily if it was not replaceable?
Not to mention the security guard told me that 90 percent of tenants that loose their bond is because of the carpet, and all of those carpets get replaced with a darker much better quality carpet used with peoples bond money. He said that the Body Corporate knew they messed up with the carpet early on, so we the tenants have to suffer when it comes to poor quality carpet. Because "apparently" they do not make the carpet anymore it means i have to forfeit $1500 (Possibly have to pay more) replacing the WHOLE APARTMENT due to one small brown stain!
Can someone please tell me if i'm just being paranoid or is there actually something fishy going on...
Whether the body corp made a poor decision in selecting the carpet or not is not relevant to your situation. You are responsible for the damage.
Having said that, I'd possibly want to get a carpet supplier's advice on a repair and if it is possible (assuming like-for-like can be found) I'd argue that a repair is an acceptable solution. If they disagree then you'll see them at the tribunal.
Can the stain not be removed by a carpet cleaner?
I've paid for it too be cleaned twice, it is a very light stain hardly noticeable.
I hope there's more than one security guard or you may have just got him fired.
he does not work for Soho anymore fortunately, and infact told me to quote him if I have any trouble.
What you should do/should have done:
Take photos of the two areas of damage as soon as they were identified.
Take photos of the stain after the cleaners had worked on it.
Get and retain printed invoices from the carpet cleaners showing the work done and the cost involved.
You do not need to recompense the owners for 'fair wear and tear' that occurred during your tenancy.
From what you say, the frayed edge may well be classed as fair wear and tear and the stain my not be sufficiently significant to render the carpet unusable and the apartment untenantable until new carpet is installed.
Once you have the above documentation in place, I would adopt the attitude that you are entitled to your bond refund, and if they will not agree to that then a tenancy tribunal hearing that way to go.
Just as an aside I watched a guy many years ago repair a stain patch. He cut a section of same carpet out of a cupboard and spent an inordinate amont of time making the patch fit and lecturing me about the lie of the nap or something, but I recall afterwards I couldn't tell in all honesty where the repair was done and the cupboard section equally so. I guess with the right tradesman anything is possible.
You can get the carpet repaired and the repair will be unnoticeable to to normal observer.....knew a guy who did it for a crust.
But IMHO a slight stain/mark counts as fair wear and tear and the PM is taking the piss.....replace the entire apartments carpet for one small stain....yeah right
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